Refund Policy

Last Updated: October 25, 2025

At Annadata Setu, we strive to facilitate transparent and fair transactions between farmers and companies. This Refund Policy outlines the circumstances under which refunds may be issued for platform services and transactions.

1. Scope of Refund Policy

This policy applies to:

• Platform subscription fees (if applicable)
• Listing fees for companies
• Premium membership charges
• Verification fees
• Any other service fees charged by Annadata Setu

2. Non-Refundable Items

The following are NOT eligible for refunds:

• Product transactions between farmers and companies (these are direct agreements)
• Fees for completed services
• Promotional or discounted subscriptions
• Third-party payment processing fees
• Fees for services already utilized

3. Platform Service Fee Refunds

3.1 Subscription Fees

• Full Refund: Within 7 days of purchase if no services have been utilized
• Partial Refund: Pro-rated refund for unused subscription period (minimum 15 days remaining)
• No Refund: If more than 50% of subscription period has elapsed

3.2 Listing Fees

• Full refund if listing is not published due to technical errors on our end
• No refund once listing is published and active
• Partial refund if listing is removed by Annadata Setu due to policy violations (case-by-case basis)

3.3 Verification Fees

• Full refund if verification is not completed within 30 days due to platform delays
• No refund if user fails to provide required documentation
• No refund if verification is completed, regardless of outcome

4. Product Transaction Disputes

Since Annadata Setu facilitates connections but does not handle product transactions directly:

• Disputes regarding product quality, quantity, or delivery must be resolved between farmer and company
• Annadata Setu may provide mediation support upon request
• Payment disputes should be addressed through the payment method used
• We recommend conducting thorough quality checks before finalizing transactions

5. Refund Request Process

To request a refund:

• Step 1: Contact our support team at refunds@annadatasetu.com
• Step 2: Provide transaction ID, account details, and reason for refund
• Step 3: Submit supporting documents if required
• Step 4: Our team will review within 5-7 business days
• Step 5: If approved, refund will be processed within 10-15 business days

6. Refund Processing Time

• Credit/Debit Card: 7-10 business days
• Net Banking: 5-7 business days
• UPI: 3-5 business days
• Wallet: 1-3 business days

Note: Processing times depend on your bank or payment provider.

7. Cancellation Policy

7.1 For Farmers

• Can withdraw interest in a listing before formal agreement
• No cancellation fees if done before contract signing
• Cancellation after agreement may result in account restrictions

7.2 For Companies

• Can modify or cancel listings before receiving farmer interest
• No refund if listing has received farmer responses
• Frequent cancellations may affect account standing

8. Technical Issues and Service Disruptions

If platform downtime or technical issues prevent service usage:

• Subscription period will be extended by the downtime duration
• Full refund if service is unavailable for more than 7 consecutive days
• Partial credit for significant service disruptions

9. Fraudulent Transactions

If you identify a fraudulent charge:

• Report immediately to fraud@annadatasetu.com
• Change your account password immediately
• Provide transaction details and evidence
• We will investigate and process refund if fraud is confirmed
• Contact your bank to dispute the charge

10. Quality Assurance and Disputes

For product quality issues:

• Document issues with photos and detailed descriptions
• Contact the other party within 24 hours of delivery
• Request platform mediation if direct resolution fails
• Annadata Setu may facilitate, but final resolution is between parties

11. Refund Exceptions

Refunds will NOT be issued if:

• User violates Terms and Conditions
• Account is suspended or terminated for policy violations
• Services have been fully utilized
• Request is made after 60 days of purchase
• User fails to provide required documentation

12. Partial Refunds

Partial refunds may be issued for:

• Unused portion of subscription periods
• Service downgrades (difference in price)
• Platform errors affecting service delivery
• Approved mediation outcomes

13. Refund Method

Refunds will be credited to:

• Original payment method used for transaction
• Bank account on file (if original method unavailable)
• Platform wallet credit (if requested by user)

14. Subscription Auto-Renewal

• Cancel auto-renewal at least 48 hours before renewal date
• No refund for auto-renewed subscriptions after renewal
• Manage subscription settings in account dashboard

15. Changes to Refund Policy

Annadata Setu reserves the right to modify this Refund Policy. Users will be notified of significant changes via email or platform notifications.

16. Contact Information

For refund requests or questions:

• Email: refunds@annadatasetu.com
• Phone: +91 1800-123-4567
• Support Hours: Monday-Saturday, 9:00 AM - 6:00 PM IST
• Response Time: Within 48 hours

17. Dispute Resolution

If you disagree with a refund decision:

• Request escalation to senior management
• Provide additional evidence or documentation
• Final decision will be communicated within 15 business days
• Legal recourse available as per Terms and Conditions

18. Regional Considerations

This policy complies with:

• Consumer Protection Act, 2019 (India)
• Information Technology Act, 2000
• Reserve Bank of India (RBI) guidelines for digital payments
• State agricultural market regulations where applicable

For the most current version of our Refund Policy, please visit our website or contact our support team.