Privacy Policy

Last Updated: October 25, 2025

At Annadata Setu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and business details
• Account Information: Username, password, and authentication details
• Farm/Business Information: Crop details, land ownership documents, business registration, and verification documents
• Transaction Information: Purchase history, bids, offers, and payment information
• Technical Information: IP address, browser type, device information, and usage data
• Location Information: GPS coordinates and address for delivery purposes

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account on Annadata Setu
• To facilitate connections between farmers and companies
• To process transactions and manage orders
• To verify the authenticity of farmers and companies
• To improve our platform and user experience
• To send notifications about listings, offers, and platform updates
• To provide customer support and respond to inquiries
• To prevent fraud and ensure platform security
• To comply with legal obligations and resolve disputes

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Other Users: Profile information is visible to potential buyers/sellers
• Service Providers: Third-party vendors who assist in platform operations
• Payment Processors: To facilitate secure transactions
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure password storage with encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Firewalls and intrusion detection systems

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format
• Withdraw Consent: Withdraw consent for data processing

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze platform usage and improve functionality
• Provide personalized content and recommendations
• Track marketing campaign effectiveness

You can manage cookie preferences through your browser settings.

7. Children's Privacy

Annadata Setu is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, tax, or regulatory purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or platform notifications. Continued use after changes indicates acceptance of the updated policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@annadatasetu.com
• Phone: +91 1800-123-4567
• Address: Annadata Setu Pvt Ltd, New Delhi, India 110001
• Data Protection Officer: dpo@annadatasetu.com

12. Grievance Officer

In accordance with Indian IT laws, our Grievance Officer can be contacted at:

• Name: Rajesh Kumar
• Email: grievance@annadatasetu.com
• Response Time: Within 48 hours of receipt